Refund policy

Refund Policy

At RealezaPR, we take pride in providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer refunds up to 30 days for items that are damaged or delayed due to manufacturing or shipping issues.

If you receive a damaged item, please contact us within 2 days of receiving your order. To be eligible for a refund, the item must be unused and in the same condition that you received it. We will also require proof of purchase.

Non-Refundable Items:

Please note that certain items, such as sale items or items purchased with a discount code, are not eligible for refunds unless they are damaged or defective.

How to Request a Refund:

To request a refund, please contact our customer service team at realezapr21@gmail.com with your order number and details of the issue. Our team will review your request and respond as soon as possible.

Refund Processing:

Once your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Contact Us:

If you have any questions about our refund policy, please contact us at realezapr21@gmail.com . We are here to assist you and ensure that you have a positive shopping experience with Realeza.